FAQs

Select an FAQ from the dropdown to view.


OnDemand Courses

  • What is an OnDemand Course?

    OnDemand Courses are recordings of previously held courses that you can stream online or download to your computer, tablet or smartphone. These courses are accessible 24 hours a day, 7 days a week. Accompanying course reference materials are included with OnDemand Course purchases in a downloadable PDF format.
  • How do I know if a specific product title is available in the OnDemand format?

    An OnDemand Course icon will be listed on the search results and product details pages for each title that is available in this format. Browse a list of available OnDemand Courses.

  • What are my payment options?

    Credit Card or eCheck payment is required on the website. We accept MasterCard, Visa, American Express and Discover. Please call our Customer Service Department at 800-930-6182 with any questions.
  • Can I order an OnDemand Course for someone else?

    Yes, when ordering online you will be asked to provide the recipient's email address and create an online account for the attendee.
  • Are there any technical requirements for OnDemand Courses?

    All you need is a device with access to the internet. Our courses are compatible with all standard PC or Mac media players and the following mobile devices: iPad, iPhone, Windows devices, and Android devices. If you run into troubles, make sure that your web browser is updated to the most recent version.
  • I purchased an OnDemand Course to stream online, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, scroll down the page to the My OnDemand & Downloads section. Select the OnDemand Course by clicking on the product title or the View Details button to navigate to the program launch page. To download the reference materials, click Course Book (PDF) under the My Course Materials section. To begin your program, click the Watch Now button. At this point, you'll be asked to enter information regarding the credit you'll be requesting. After the credit information is entered, you'll click the Begin Program button to start the program and launch the media player. Course materials can also be downloaded via the link below the media player.
  • I purchased an OnDemand Course to download, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, scroll down the page to the My OnDemand & Downloads section. Select the OnDemand Course by clicking on the product title or the View Details button to navigate to the program launch page. To download the reference materials, click Course Book (PDF) under the My Course Materials section. To begin your program, click the Download Now button. At this point the file will begin downloading to your device, where it can then be watched using any compatible media player. For Windows users, the file will usually save to your 'Downloads' folder by default.

    Please save a copy of these files to your computer for unlimited future access. Course access will expire 6 months after the product was first made available to you. 

  • How long will it take to download a downloadable course?

    The file download is streamed for technical efficiency and speed during the download. Variables such as your computer system, internet connection speed, and the size of the document being downloaded make each download time unique. A good way to monitor download progress is to watch the status bar.
  • Can I view my program on a mobile device?

    OnDemand Courses are currently supported on the following mobile devices: iPad, iPhone, Windows devices, and Android devices.

  • How long will I have access to my OnDemand purchases?

    You will have access to your programs for 6 months from the date of purchase. If you’re a subscriber, you’ll have access to your OnDemand Courses until 7 days after the expiration of the subscription.
  • Are OnDemand Courses accredited for CLE?

    Accreditation varies by state. View MCLE Information by State for detailed credit requirements. To view the accreditation for a specific course, click on the course you are interested in and click on the credit tab. 

  • How do I receive continuing education credit for an OnDemand Course?

    Listen or watch for the letter codes that you will be given during the program. You will want to write these codes down as your accrediting agency may require them as proof of course completion. Once you have completed the program, you must submit your credit request. This can be done by either returning to the program page where you joined the program, or by visiting the Request Credit page in My Account and finding your course after it has concluded. At either location, just click the link to Request Credit and you will be taken to the credit request form, where you will be asked to complete a program evaluation, select your credit, and provide the letter codes if required by your credit agency. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting. If you’ve already submitted a credit request and want to review it, visit the Submitted Credit Requests page, where you can review all previous credit requests. For more information on credit, visit Continuing Education Credit FAQs.

  • What is your return policy for OnDemand Courses?

    If you aren't satisfied with a training resource, call or write us, within 60 days of product receipt, and we'll make it right. Contact our Customer Service Department for assistance at 800-930-6182. View Returns & Cancellations for our full return policy.

This website uses cookies to ensure you get the best experience. We use this information in order to improve and customize your browsing experience, in addition to improving our internal analytics and metrics about our visitors. To find out more about the cookies we use, please see our Privacy Policy.