FAQs

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Live Interactive Webinar

  • What is a Live Interactive Webinar? 

    Live Interactive Webinars allow you to watch and listen to a live NBI program broadcast on your computer as streaming video. Test your acumen by answering questions about the subject matter via interactive technology. Accompanying course reference materials are included with Live Interactive Webinar purchases in a downloadable PDF format. Browse a list of upcoming Live Interactive Webinars.

  • How late can I register for a Live Interactive Webinar?

    You may register right up to the Live Interactive Webinar start time.  However, early registration is recommended. Please call our Customer Service Department at 800-930-6182 with any questions. 

  • Are multiple attendee discounts available?

    Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives $10 off their total tuition.

  • Can I purchase a Live Interactive Webinar for someone else?

    Yes, when registering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • What are my payment options?

    Credit Card or eCheck payment is required on the website. We accept MasterCard, Visa, American Express and Discover. If you would like to pay by Purchase Order or have any other questions, please call our Customer Service Department at 800-930-6182.

  • Will I be charged sales tax?

    You will be charged sales tax if your address is in a state or county where we are required to apply a tax for your purchase. If a tax-exempt organization is paying for your order, please call Customer Service at 800-930-6182 and have a copy of your exemption certificate on hand. If you have already finalized your order online, please reference your order number when you call.

  • Is hardship tuition available?

    We offer hardship tuition for select states, please submit a request in writing to our Tuition Discount Committee via e-mail to  customerservice@nbi-sems.com.

  • Will I receive confirmation of my registration?

    Yes, you will receive a detailed confirmation email.

  • Are there any technical requirements for Live Interactive Webinars?

    You need a computer with access to the internet. Compatible internet browsers include Microsoft Edge, Mozilla Firefox, Google Chrome and Safari (Mac Only). Since internet connection speed will affect the quality of the streaming video, we suggest watching your Live Interactive Webinar on a computer with a high-speed internet connection. We also recommend closing out any unnecessary programs and we recommend using headphones.

  • Can multiple people watch the Live Interactive Webinar?

    While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of viewers at each connection.

  • How do I submit a topic I am interested in seeing presented?

    Contact our Customer Service Department at 800-930-6182 or
    Email: productdevelopment@nbi-sems.com

  • Are Live Interactive Webinars accredited for CLE?

    Accreditation varies by state. View MCLE Information by State for detailed credit requirements.

  • I purchased a Live Interactive Webinar, how do I access it?

    In your My Account, click on 'My Courses'. From there you can search by course title or sort by order date, event date or title to locate your course. Select the course title you purchased  which will take you to the product detail page. To begin your program, click the [Join Now] button (available approximately 15 minutes prior to the program start time). This will launch a new window, placing you directly into the Live Interactive Webinar room. If the program is accompanied by reference materials, they can be found in the Resources pod beneath the main presentation window, or under the My Course Materials section of the product details page.

  • Can I view my Live Interactive Webinar on a mobile device?

    While mobile devices can be used, they do not provide the best experience.  We recommend using a desktop or laptop device for the best experience.

    Live Interactive Webinars are currently supported on the following mobile devices: Android 9.0+ and Apple iOS 12.0+ (phones) and Android V9.0+ and Apple iOS V12+ (tablets). 

  • Can I restart the Live Interactive Webinar if I am disconnected or stop the program during the broadcast?

    You can rejoin the Live Interactive Webinar session at any point during the program by following the same steps you used to access the broadcast. If you continue to have connection problems, please contact us at 877-624-7707.

  • I purchased a Live Interactive Webinar but I am unable to view the broadcast.

    Please contact our Customer Service Department at 877-624-7707.

  • How do I receive continuing education credit for a Live Interactive Webinar?

    Listen and watch for the credit prompts that will pop up during the program. Click on these prompts to verify your attendance. Once you have completed the program, you must submit your credit request. This can be done by clicking on the [Request Credit] button at the end of your program, returning to the program detail page where you joined the program and clicking the [Submit Credit Request] button, or by going to the 'Request Credit' tab under 'My Credit' in your online account, locating your course, and clicking on the [Request Credit] button. You will be taken to the credit request form, where you will be asked to complete a program evaluation before requesting credit. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting. For more information on credit, visit Continuing Education Credit FAQs.

  • What if I need to cancel my registration?

    We understand that plans change. If you find you can no longer attend a program please contact our Customer Service Department. We'd be happy to assist you by transferring your registration to a colleague, setting up a credit for a different NBI event, or sending you the manual and video recording of the event. View Returns & Cancellations for our full cancellation policy.

  • I just finished watching a Live Interactive Webinar, but my account says it is not complete.

    After the completion of your program, if your course isn’t listed under the ‘Completed’ tab in the ‘My Courses’ section of your My Account, please contact our Customer Service Department at 877-624-7707.

  • How do I become a speaker?

    Contact us at:

    Phone: 800-909-7689
    Email: speakerinfo@nbi-sems.com

  • Can I record the Live Interactive Webinar?

    No. We ask that you do not record the program. A recording will be made available for sale.

  • Where can I register for the Live Interactive Webinar?

    You can register on our website or by calling our Customer Service Department at 800-930-6182.

  • What happens if my program is cancelled?

    In the unlikely event that NBI cancels or reschedules an upcoming program, each registered attendee will be contacted via email or phone (oftentimes both) by a representative of NBI. Outreach to attendees commences as soon as NBI is made aware that a program will not move forward at its originally scheduled date and time.

  • Do you have options for attendees who are deaf or hard of hearing?

    Closed captioning is available for all online live events hosted on or after Monday, May 17, 2021. Attendees may enable the closed captioning functionality within the event room once they have accessed the event by simply clicking the “cc” button in the lower right of the event room.

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