Operations Supervisor

Job Description

NBI, an established leader in the development of professional continuing education across the U.S., has an exciting opportunity on our Business Operations leadership team with focus in the Accreditation area.

The Accreditation Supervisor role is responsible for management and execution of all business operations related to Accreditation for Continuing Legal Education professionals.  Their primary responsibility is to work collaboratively with the Business Operations Manager to execute department goals in alignment with the overall company vision, improve overall department and individual metrics, and ensure both process and individual performance standards are met.   They focus on continuous improvement within their area(s), effectively coaching individuals, and sustaining a high performing team of competent and dedicated people.  Additionally, Operations Supervisors are responsible for maintaining hands-on knowledge of procedures, processes, and the systems and data underlying the functions.

Operational leadership roles often interface with vendors and partners, with significant impact to customer and faculty experiences, and event expenses.  Excellent judgment, attention to detail, interpersonal and communication skills, and a highly developed service mindset are critical.

Focus within the Accreditation area entails serving as the subject matter expert on US jurisdictions CLE accreditation and compliance matters.  This includes the management, maintenance and interpretation of CLE rules and regulations and how they apply to NBI’s product lines.  The supervisor will also work to develop relationships with all relevant Accreditation Boards and have an active presence in relevant industry organizations.

Job Responsibilities

Reporting to the Operations Manager, you will have the following main functions:

  • Leadership of staff for the Accreditation Team
  • Through goal establishment and standards checking, consistently assess staff progress, performance and provide feedback and coaching, including 1:1 meetings, team meetings, and annual performance reviews.
  • Oversee workflow and production activities of operational areas, to ensure production target dates, product specifications and standards are met.
  • Consistently monitor, report on, and improve departmental KPI’s, process, employee performance and activity-based standards.
  • Continuously analyze processes, system and reporting needs and recommend improvements through business case and project planning tools.
  • Participate as key business process stakeholder in project development and execution.
  • Proactively research and identify implications to processes in response to changes such as new product and promotion testing.
  • Within all jurisdictions, ensure accurate reporting and interpretation of relevant accreditation rules and regulations as they relate to NBI product line and services.

Job Expectations

  • Foster a departmental environment of process and customer knowledge, ownership, and engagement, personal responsibility, teamwork, good faith and positivity.
  • Build a high performing team of competent and dedicated people whose skills complement one another.
  • Seek to understand and apply knowledge of business objectives and strategy to daily work.
  • Continuously look to improve your own and staff performance and approach, as well as processes within your area.
  • Work collaboratively with all peers and leaders in a transparent, proactive, productive manner.
  • Build and maintain hands-on knowledge of procedures, processes, resource allocation, production demand vs capacity forecasting, the systems and data underlying functions
  • Develop and maintain efficient and effective processes, within framework and goal of providing exceptional service and experiences to customers and faculty: pre, day-of and post event.

Job Requirements

Education - Bachelor's degree.

Experience and Skills Required

  • 2+ years previous supervisory experience.
  • Demonstrated examples of initiating and executing continuous improvements within an area.
  • Self-motivated, confident, and able to demonstrate a high degree of personal responsibility and ownership within their work.
  • Natural proclivity with developing and maintaining detailed knowledge of processes and procedures, while empowering staff to independently manage their work and priorities.
  • Demonstrated success stories of building or sustaining high performing team and/or individuals
  • Highly developed interpersonal and communication skills – both written and verbal
  • Demonstrated examples of a customer-focused approach
  • Critical thinking, analytical and problem-solving excellence - analyzes relevant information, zero's in on core issues, resolving problems in a timely manner; synthesizes complex or diverse information.
  • Proficient with variety of computer related systems and software applications.

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