Get to Know NBI's Customer Service Department!


By: The NBI Team

Friday, December 2, 2022

Get to Know NBI's Customer Service Department!

Have questions about courses or anything else NBI? Though we continuously refine our website to make it easy to find the information you need in an instant, sometimes you need a friendly voice to guide you. NBI’s customer service department is here to help. From fielding questions about credit to helping customers find the right course for their needs, our experienced customer service department is available to answer your questions.

Here's a brief overview of NBI’s customer service department, along with what you should expect when you call in.

NBI’s Customer Service Department Begins With People

Our knowledgeable customer service team is lead by Jessica Erickson. They are responsible for helping customers find what they need when they contact NBI. This includes questions on course content and continuing education. The team fields hundreds of questions every day, both through email and by phone. No matter the question, our experienced customer service representatives can usually find an answer.

When customers call in, they first interact with an automated attendant that qualifies their call. This is not where things end, however. There are no endless virtual attendant feedback loops where it is impossible to get an actual person on the line. This brief interaction is meant to better assist the customer service team. The call  then gets routed to a customer service representative.

Being put on hold does happen, but NBI hold times are usually brief. It only takes a few minutes before customers are connected to the help they need. This holds true even during CLE year-end months. Nightmare hold scenarios where customers are on hold for extended periods are virtually unknown in NBI’s customer service department. Our experienced professionals pride themselves on concise, accurate answers to your most pressing questions.

Questions that come in via email are typically answered the same business day. The same holds true for any voicemails that our customer service team receives. NBI’s customer service representatives always promptly reply to any request received.

What Sets NBI’s Customer Service Department Apart

When you call into our customer service department, you speak to an experienced, highly professional representative who has in-depth knowledge of our product line, CLE credit requirements, and more. Our team can usually answer questions in one go. That’s not to say call-backs never happen, however. If you happen to stump one of our representatives, they will ask to give you a call back so they can do some research. Their goal is to confidently provide accurate, up-to-date information.

What Our Customer Service Representatives Enjoy Most

Our customer service representatives have established professional relationships with customers from around the United States. They find reward in really getting to know the hard-working legal professionals they serve and establishing relationships of trust. This is especially true with many of NBI’s CLE passholders.

Since NBI is located in the heart of the Midwest, our customer service representatives also provide many customers with reminders of home. Though quite a few excellent law schools are in the Midwest, many graduates move to other regions to practice law. No matter where they are from, our customers always appreciate having a friendly voice on the other end of the line when they give us a call.

The Importance of Feedback

Any good customer service department thrives on feedback, no matter if it is good or bad. This helps our representatives to refine their approaches and improve their craft. NBI strives to have positive outcomes for its customers. Though we can’t be perfect, your feedback helps us get as close to it as possible.

How to Contact Our Customer Service Department

As stated previously, our customer service team fields hundreds of requests per day. You can either call them or send an email. Our hours of operation are Monday through Friday, 7:00am – 5:30pm central time.

You can also use our FAQ section to find answers you need.


On behalf of NBI’s customer service department and everyone else here, thank you for your continued support. Our experienced customer service representatives are here to answer your questions. They strive to provide an experience that is as friendly as it is accurate.

About NBI

We’re National Business Institute, and our passion is Continuing Legal Education! We have been providing quality training to attorneys, accountants, HR professionals, teachers and others since 1983. In the transition to online training, NBI has remained an industry leader. We offer numerous online formats, as well as subscription options for individuals and for legal teams.

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