Agenda / Content Covered

2:00 — 3:30, Charles Kramer

1. Mining the Claims File and Claims Manual for Gold
2. The Deposition Outline
3. Questions to Always (and Never) Ask
4. Fertile Ground and Killer Questions
   1. Inadequate Claim Processing
   2. Improper or Inadequate Claim Investigation
   3. Delays in Payment
   4. Unreasonable Denials
   5. Misrepresentations to Insureds
   6. Failure to Settle an Underlying Suit
   7. Failure to Defend
   8. Negligent Handling of the Defense
   9. Institutional Bad Faith
5. Practical Tips for Dealing With Evasive and Prepared Adjusters
6. Dealing With Opposition by Insurance Company and Defense Counsel
7. Using the Adjuster's Deposition: Thinking In and Outside the Box
8. Sample Adjuster Deposition Outline and Transcript

Accreditation Details:

Charles W Kramer is an attorney at Hennessy & Roach, P.C., where his practice has included insurance defense and subrogation. In the past, Mr. Kramer has practiced in the area of plaintiff's personal injury and workers' compensation. He also has handled environmental and civil rights cases. Mr. Kramer is admitted to practice before the U.S. District Courts for the Eastern and Western districts of Wisconsin. He has been admitted pro hac vice in both the Eastern and Western districts of Arkansas. Mr. Kramer earned his B.A. degree, with general honors, from the University of Chicago and his J.D. degree, cum laude, from the University of Wisconsin Law School. He is a member of the State Bar of Wisconsin.