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Teleconference Frequently Asked Questions

What do I do if experiencing technical problems during the broadcast?

Contact contact our Customer Service Department at 800-930-6182.

Do I need special equipment to participate in a teleconference?

No. The only equipment you need is a phone.

Can I record the teleconference?

No. We ask that you do not record the program. An audio recording will be made available for sale.

What if I need to cancel my registration?

View Cancellation Policy

What if I attend, but am not satisfied with the program?

Learn about our Satisfaction Guarantee

How will I receive materials for the teleconference?

You will be emailed a link to access a PDF of the program materials in advance of the program. We recommend that you save it directly to your computer at your earliest convenience because your online access to this file is limited to 30 days. Adobe Acrobat Reader is required to view PDF manuals. You can download it for free at www.adobe.com.

Can multiple people listen in to the teleconference?

While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of listeners at each connection.

Are multiple attendee discounts available?

Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives $10 off their total tuition. Additional discounts may be available for large group broadcasts. Learn more.

Will I receive confirmation of my teleconference order?

You will receive a confirmation via email.  Additionally, prior to the program each registrant is emailed complete teleconference details. Dial-in access information (toll-free phone number, event pass code and personal ID number) as well as links to access program materials and to request continuing education credit(s) will be provided.

How do I receive credit for this course?

Learn about continuing education credit.

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