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How does the 'PDF Reference Manual Download' format compare to the other manual product formats you offer? The downloadable manual product is simply an electronic version of the manual in a PDF file format that can be purchased for immediate delivery via email. There is no waiting for your shipment to arrive and no shipping fees to pay. The content itself is the same as the print and CD-ROM versions. How do I know if a specific manual title is available in the PDF format for download? A PDF product icon will be listed on the search results and product details pages for each title that is available for download. How can I order a PDF reference manual for delivery via email? Select the PDF product format by indicating a quantitative of ‘1' on the product details page and adding it to your shopping cart. Once you have completed your order and are ready to check-out, you must provide an email address so we can send you the information necessary to access your downloadable manual product. Please double check your email address for accuracy to ensure delivery. Once you submit your order for processing we will display an order confirmation screen that will include a link to download your product. In addition, this link will be sent to the email address provided on the order form. We suggest that you click on the link to download the PDF and save it to your computer at your earliest convenience as it is only available for a limited time. How and when do I receive access to the download PDF product I've purchase? Immediately after you submit your order for a downloadable manual product an order confirmation screen will be displayed, which will include a link to download your PDF product. In addition, this link will be sent to the email address provided on the order form. The email will arrive shortly after you submit your order. We suggest that you click on the link to download the PDF and save it to your computer at your earliest convenience as it is only available for a limited time. Please note: Adobe Acrobat Reader, which can be downloaded for free at www.adobe.com , must be installed on your computer before downloading the PDF product. Where do I indicate the PDF product recipients e-mail address? Please indicate your e-mail address in the "e-mail address" field located on the order form. What if I don't receive the PDF reference manual product e-mail? If you didn't receive an email, we can help! We've provided some advice below to help you troubleshoot common email related issues. Feel free to email ( customerservice@nbi-sems.com ) or call (1-800-930-6182) for further assistance. We are happy to resend your PDF manual email for any reason. | Common Email Related Issues | - Invalid email address: if you suspect an incorrect email address was provided, please let us know what the correct email address is so we can update or records and resend your email.
- Spam filters: depending on your email settings it is possible that your system might consider the NBI Online Bookstore an unknown sender, and therefore possible spam threat. You will first want to check your spam or junk folders or filters to see if the email was redirect here. You may also want to add the NBI (nbi-sems.com) email domain name to your safe sender list.
- Other email systems issues: it is possible that you may experience delayed or interrupted email delivery if your inbox is full or there are technical problems with your email service.
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In the event you still have your order confirmation page open you can download your PDF manual from the link provided on this page in lieu the email. What if I provided an incorrect email address? Email ( customerservice@nbi-sems.com ) or call (1-800-930-6182) us with the correct email address and we will update your order and resend the email. Are there technical requirements for download and use of a PDF manual? The only requirements are that you have and email address and Adobe Acrobat Reader installed on your machine (install free download at Adobe.com). More information about Adobe Acrobat Reader can be found on the Adobe website. I received an error message stating that my download product link has expired, what do I do? The download link itself expires after 60 days and/or 15 downloads, which is why we recommend that you save your copy to your computer for unlimited future reference. If you did not save a copy of the PDF manual that you purchased and the link has expired, please email ( customerservice@nbi-sems.com ) or call (1-800-930-6182) and we will reinstate your access. Are you able to search the PDF manual product? Yes. Select ‘Search' from your ‘Edit' menu options. Can I print the PDF manual product? Yes. Select ‘Print' from your ‘File' menu options. How do I save a copy of the PDF manual that I purchased to my computer for future reference? If you don't have the file downloaded and open on your computer, when prompted select ‘save to disk' instead of the ‘download' option and save the file the desired location on your computer's network. If you already have the PDF file open, simply select ‘Save As' from the ‘File' menu to save your copy for unlimited future access to the file from computer. How long will it take to download a PDF manual? The PDF file document download is ‘streamed' for technical efficiency and speed during the download. Variables such as your computer system and the size of the document being downloaded make it difficult to estimate how long the download will take. A good way to monitor download progress is to watch the status bar. Can I modify and save changes to my copy of the PDF file? No, the file is protected as a read-only file. I realized I ordered the wrong PDF reference manual product or am not satisfied with the product, what should I do? Like all of our products and services, your satisfaction is guaranteed. For exchanges and returns please email (customerservice@nbi-sems.com ) or call (1-800-930-6182) us for assistance. Are shipping charges waived if I purchase a manual for download? Yes! Shipping fees only apply to product shipments for print manuals and manuals on CD-ROM. What are your payment options? All of our standard payment options for downloadable manual PDF orders, which include Credit Card (Visa, Mastercard and American Express), check, and purchase order. Can the PDF manual product be ordered by phone? Yes, to place your order by phone contact customer service at 1-800-930-6182. I have a question that you haven't covered here? Please email ( customerservice@nbi-sems.com ) or call (1-800-930-6182) customer service for further assistance.
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