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What is an On-Demand course?
On-demand courses are recordings of previously held courses that you can replay anytime on your computer as streaming audio or video. Accompanying course reference materials are included with On-Demand program purchases in a downloadable PDF format.
How do I know if a specific title is available in the On-Demand format?
An On-Demand product icon will be listed on the search results and product details pages for each title that is available in this format.
I purchased an On-Demand program, how do I access it?
Log on to your NBI account by clicking on the [Access My Courses] button at the top-right corner of our website. Once logged into your account, click on the [Products] tab. From the [Products] tab click on the [Online Learning] tab where you will see your On-Demand purchases. Select the On-Demand program by clicking on the product title or the [View Detail] button to navigate to the program launch page. To begin your program, click the media player [Watch / Listen] button. Once the NBI media player launches, click the play button (triangle) to start program. Press the play button again to stop/pause the program. If the program is accompanied by reference materials, they can be found below the course summary. Click the [Download] materials button to view and download the PDF. You will have access to this program for 6-months from the date of purchase. To view detailed program information, click on the On-Demand title or the [View Detail] button to navigate to the product details page.
How long will I have access to my On-Demand purchases?
You will have access to your programs for 6-months from the date of purchase.
Can I order an On-Demand course for someone else?
Yes, when ordering online you will be asked to provide the recipient's email address.
Are there any technical requirements for On-Demand programs?
All you need is a computer with access to the internet with a Microsoft Silverlight Compatible browser with Silverlight installed. Visit the Microsoft website verify technical requirements, test your system, and install Silverlight.
Are On-Demand programs accredited for CLE?
View MCLE Information by State for detailed credit requirements.
How do I receive credit for an On-demand program?
Listen for the letter codes that you will hear while listening to the program. You will want to jot these letter codes down as your accrediting agency may require these codes as proof of course completion. Once you have completed the program, return to this program page in your online account and click [Certificate of Completion | Request Credit], which will take you to a short questionnaire where you will be asked to supply letter codes if required by your credit agency and request credit. You will also be able to print your certificate of completion at this time. Depending upon your accrediting agency requirements, either we will submit your credits or provide you with the information that you need for self-reporting. Learn about MCLE accreditation for On-Demand audio programs by state. View Continuing Education Credit FAQ.
What is your return policy for On-Demand programs?
Contact Customer Service for assistance at 800-930-6182. Learn more about our Satisfaction Guarantee.
What are my payment options?
We accept Credit Card, Check or a Purchase Order, however Credit Card payment is required for immediate access to On-Demand programs. We accept MasterCard, Visa, American Express and Discover. On-Demand orders will be placed in a hold status, pending payment. You will be notified of program access once payment is received. Please call our Customer Service Department at 800-930-6182 with any questions.
I purchased an On-Demand program but the media player [Watch / Listen] button is not displaying. What do I do?
Please contact our Customer Service Department at 877-624-7707 so that we can assist. As a reminder, courses with a status of "Pending" are on hold pending payment and will not display the medial player [Watch / Listen] button. Please call our Customer Service Department at 877-624-7707 with any questions or to change your order to pay by credit card for immediate program access.
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