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What is an On-Demand Seminar?
Viewed over the internet as streaming media, On-Demand Seminars are the ideal way to train without leaving the comfort of your office or home. Once you purchase an On-Demand Seminar, you may access it immediately or log back into your account at a later time to complete. Seminar materials are stored in your account (in PDF format) and can be saved to your computer or printed.
To access your On-Demand Seminar, simply click on the [Launch Seminar] button in your account and watch/listen to the seminar. While you are watching the seminar, you will sometimes be prompted in 10 to 15 minute intervals with a box asking whether or not you would like to continue or not. This insures compliance for credit and reporting purposes, and it will also stop the seminar and replay the last segment if the prompt is not answered within 3 minutes. Throughout an On-Demand Seminar, you will hear letter codes. Please record these codes. If your accrediting agency requires these codes, you will be asked to provide them for verification purposes.
When the program is complete, click on the red [Certificate of Completion] button associated with the program to receive your certificate.
* Note: Rules may differ depending on the state that you are registering in.
How do I log into my account and start my seminar?
To access your online account, navigate to www.nbi-sems.com and click on the Log On | Sign Up button at the top-right of the page. Once you have logged on, you will need to click on the My Account button to see your purchases.
What are the recommended/minimum system requirements for viewing On-Demand Seminars?
- Windows: a PC running Windows 2000+, with Internet Explorer 6.0+, and Windows Media Player 10+. If Windows Media Player is not an option for this seminar, then we recommend Real Player 10+.
- Mac: a Mac running OS X (10.3+). For Online CLE programs, we recommend using Safari and RealPlayer (installation instructions here).
How do I restart the seminar if I stop it or get disconnected?
- Log in to your User Account
- Make sure you are in the [My Account] tab.
- Next, click on the [Launch Seminar] link.
- Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast.)
- Select your stream type and speed in the upper left hand corner, and then, the seminar should start at the time that you left off.
- If the seminar starts from the beginning, but you know that you have already watched some, check to see if the [Segments] are hyperlinked. If they are, click on the last one to begin viewing at that time mark.
- If the Segments are not hyperlinked near the point where you left off your seminar, the problem could be with your Temporary Internet Files.
Note: We use Microsoft ActiveX Controls to Trip the Segments and track Time throughout the seminar. In order for session to track properly, we recommend that you use a browser with ActiveX enabled, like Internet Explorer. You can use other browsers (Netscape, Firefox, Opera, Safari, etc.), to view the seminar, but we cannot guaranty that the seminar will track properly.
If the problem persists, contact us either by submitting a Support Request, or our support number at (877) 880-1335
I am getting an error referencing a "codec".
The definition of a codec is a compressor/decompressor algorithm that allows data to be compressed on one computer and then, decompressed on another computer.
If you are getting a message/error similar to "You do not have the required codec to view this stream" or "Error Downloading CODEC." Please download the acelp_net.exe file attached to this answer. It will prompt you to either save the file or run it. Select [Run], the install will only take a few moments and no reboot is required.
Click here to download the ACELP.NET CODEC
I am working in a virtual environment (e.g. CITRIX) and do not hear any sound on my seminar.
Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services. In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.
I just finished watching an On-Demand Seminar, but I get an error saying that I have not completed all the segments.
The technology that we currently use to track the time that you are in a seminar is called ActiveX. ActiveX Controls are primarily used in the Internet Explorer web browser, this is why our platform is specifically supported on Internet Explorer.
We do understand that not everyone uses Internet Explorer and use a different browser (i.g. Mozilla Firefox, Netscape, Safari, Etc.). We have implemented alternative methods for tracking seminars (Secondary Tracking) on these other browsers. Although these alternative methods ARE NOT 100% foolproof, we have tested them as thoroughly as possible.
All that said, if you have listened to a seminar in full, and cannot access your certificate, there are a couple of things that you can try.
- Wait 10 minutes and try to access the certificate again.
- Clear your "Temporary Internet Files" and try again.
- If the above two methods do not work then you will need to send us a "Support Request", or call us at 877.880.1335
How do I clear my "Temporary Internet Files"?
- Windows Control Panel - delete Temporary Internet Files:
- Click the Windows Start menu.
- Select Control Panel.
- Select Internet Options.
- Select the General tab.
- In the Temporary Internet Files section, click the Delete Files button.
- Do not check the clear Offline Content box. Click Ok.
- Close the Control Panel windows.
- Internet Explorer - delete Temporary Internet Files:
- Open Internet Explorer.
- Select the Tools menu.
- Select Internet Options.
- Select the General tab.
- In the Temporary Internet Files section, click the Delete Files button.
- Do not check the clear Offline Content box. Click Ok.
- Click Ok to close the Tools window.
- FireFox (Mozilla) - clear browser cache
- Open FireFox (Mozilla).
- Click the Tools menu.
- Click Options.
- Click Privacy.
- Click the Clear button for Cache.
- AOL - clear browser cache:
AOL 9.0
- Click Settings.
- Select the Index tab, and click Internet [Web] Options.
- Under Browsing History, where it says to Delete temporary files, cookies, saved passwords, and web form information, click Delete.
- Wait while the files are deleted, then click OK.
AOL 7.0
- In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar, click Preferences.
- In the Organization section of the Preferences window, click Internet Properties (WWW).
- In the Temporary Internet Files section, click Delete Files.
- Click OK.
- Netscape - clear browser cache
- Open Netscape.
- Click the Edit menu.
- Click Preferences.
- Click Advanced. It expands to show a list of options.
- Click Cache.
- Click Clear Memory Cache.
- Click Clear Disk Cache.
- Click OK.
- Netscape Download Manager - remove installation file
- Click the Tools menu.
- Click Download Manager.
- Highlight the hotComm installation program and click Remove from list.
- Close the Download Manager window.
I am having difficulty playing the seminar on Windows 98.
On June 30th 2006, Microsoft will no longer support the Windows 98 Operating System. Please go to the following URL for more details:
http://support.microsoft.com/gp/lifean1
As a result, the support LegalSpan will be able to provide will be very limited. We recommend either upgrading or replacing your Windows 98 system.
I am having trouble with the audio.
Cause(s):
This can be caused by a number of things... Your computer's speakers could be...
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Incorrectly plugged in (in the wrong jack).
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Not plugged into a power source.
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The volume knob might be turned down.
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The power button on your speakers could be turned off.
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A mute setting could be selected.
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A volume control bar could be turned down.
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There could be a problem with the 'soundcard'.
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A missing Codec.
Solution(s):
If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe
For computer volume, and sound related issues, Refer to this Computer Volume Guide.
An Illustrated Guide to “Turning up the Volume” on your PC
If you are getting a message/error like "You do not have the required codec to view this stream." then refer to the guide below.
The Illustrated Guide to Downloading and Installing the ACELP (Audio) Codec
Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
An Illustrated Guide to Finding what version Windows Media Player your computer is using, and upgrading to the latest Version
If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.
I completed an On-Demand Seminar but my credits have not been reported.
After you have completed the program, it is important that you obtain your [Certificate of Completion].
Throughout an On-Demand Seminar, you will hear letter codes. When you are finished, return to your online account, and click on the [Certificate of Completion] button for the MP3 | Podcast program. You will request credit at that time. If your accrediting agency requires these codes, you will be asked to provide them for verification purposes. At that point, the system will give you your certificate. Depending on your accrediting agency requirements, we will submit your credits or provide you with the information that you need to report on your own.
I have a G4 Macintosh computer running Windows Media Player and REal Player, both of which are working fine. Can I view these On-Demand Seminars with my system?
We do not specifically support the MAC OS but do have quite a few customers using MAC so we try to help out as much as possible. We try to determine what is causing a specific problem and try to help get the issue resolved but can only do so within a limited scope. The MAC OS X system (which seems to be what the majority of people are running) has Internet Explorer 5.2 and Windows Media Player 9.0 installed. The problem is that there isn't a codec (an algorithm that codes and decodes media streams) available for Media Player that will allow you to hear seminars, you can only see them. Some of our affiliates offer RealPlayer streams but not all of them and some seminars (especially the Live Casts) come only in Media Player streams. That aside, we have had success running seminars on both MAC OS 9 and OS X operation systems:
- In MAC OS 9 we are using Windows Internet Explorer 5 and Windows Media Player 7 (Real Player does not work),
- In MAC OS X we are using Windows Internet Explorer 5.2, Windows Media Player 9, and RealPlayer 10 (Sometimes Windows Media Player 9 will not have the correct audio codec for the seminar to work).
If you are running MAC OS X, with Windows Media Player 9, and you get an error regarding a missing codec then...
- Revert to the OS 9 Classic Environment, which uses Windows Media Player 7, and Internet Explorer 5.
Note: If you are using OS X.3 you might have to install the OS 9 classic environment from the installation disk, if you have X.4 then the classic environment is not included. If this is the case, and we cannot get it to work with RealPlayer, then a refund will probably need to be issued.
To run seminars in the MAC Classic Environment do the following: Note: When OS X installed it made a folder called [Applications (MAC OS 9)] and when you click on an application in that folder it will launch the classic environment (I think this is Apples way of making their software backward compatible).
- Open the hard drive on the desktop
- Click on the [Application (MAC OS 9)] folder
- Click on the [Internet Explorer 5] folder
- Click on the [Internet Explorer] icon
This will open IE in the OS 9 environment and it should let you run the media streams. The only caution here is that it is using Media Player 7.1, not 9.0 so there might be some that will not play. If you are still having problems call us at 877.880.1335.
My internet security setting will not let a new codec be installed.
The definition of a codec is a compressor/decompressor algorithm that allows data to be compressed on one computer and then, decompressed on another computer. When Internet Explorer is first installed, the default security setting does not allow for the downloading of unsigned ActiveX controls. This means that if the codec does not have a signed security certificate, Internet Explorer will not download it. To set your security in Internet Explorer so that it will prompt you when it receives a request to load an unsigned ActiveX control, follow the Guide below:
Click here for an Illustrated Guide on How to Set My Internet Security Settings to Allow Unassigned ActiveX Controls
After you have changed the setting on the guide above do the following:
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Navigate to your account at Legalspan, make sure you are in the [My Account] tab.
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Click on the Play Seminar link for the Seminar that you want to play.
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Click on the [Continue on to Seminar] link at the top or bottom of the page.
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Click on the video/audio stream type and speed you want
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Any warning boxes that come up, click [Yes].
Note: You can go back and set your security setting so that it will not download or prompt you to download unsigned ActiveX controls. If you leave the setting at prompt and you get a message to download an unsigned control, make sure you know who it is from before accepting it.
No combination of filters could be found to render the stream.
The media player plug-in used in the browser is not compatible with the media player itself so they do not communicate correctly. This situation usually occurs when a software image is loaded on the computer. To check if this is the problem:
Below the first version number is the plug-in, and the second is the media player.
- Version 6.4 will work with Version 6.4
- Version 6.4 will work with Version 7.1
- Version 6.4 will work with Version 8.0
- Version 9.0 will work with Version 9.0
- Version 10.0 will work with Version 10.0
Note: If you are in an office where you do not have sufficient administrative rights on your computer, then have somebody that does (usually the IT department) install it.
When I click on the "Launch Seminar" button, nothing happens. What should I do?
Popup Blockers:
If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.
Click Here for an illustrated guide to disabling most pop-up blockers
Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].
Viewer May Already be Open:
For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.
When I try to open the materials it does one of the following: - nothing - gives an error - the document appears garbled.
Cause(s)
Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
- When you click on a link to the materials, and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
- If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.
Solution(s)
- Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from place you saved it to. Note: Make a note of where you save the document to, we suggest saving it to your Desktop for easier retrieval.
- Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
- Click on the [START] button on the Task Bar and select [Control Panel].
- Click on the [Add/Remove Programs] in the Control Panel.
- Check for both Adobe Reader and Acrobat Reader in the list.
- If the version number is earlier than 5 or there are more than one listed: [Remove] all of them.
- Go to www.adobe.com and download Adobe Reader 7.0.5. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
- Install Adobe Reader and try opening the document again.
- If you are still having problems, please contact us at 877.880.1335.
Why is the seminar blurry?
- The quality of the seminar is relative to the speed of your modem. If you are using a 56k modem to access the seminar, your connection speed may be too slow to get a high-quality video stream; therefore, the seminar may appear blurry or be delivered like a filmstrip instead of a movie.
- The problem may lie with your video-player settings. In the settings for the RealOne Player or Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which, if incorrectly set, will limit the amount of bandwidth the incoming video stream can use.
Note: To accommodate all internet connections, we usually provide the stream with two different resolutions. We provide one for dial-up connections (56k modem or lower), and another for "High Speed" connections (DSL, cable modem, etc.). Like with any common picture of a certain resolution, the larger you expand the image the more blurry and distorted the image will get. The high speed option takes up more internet bandwidth, therefore, making the quality of the image better. Due to pixel limitations of the seminars, the image might become blurry and out of focus the larger you make the image.
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