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What is a Live Video Webcast course?
Live Video Webcasts allow you to watch and listen to a live NBI program broadcast on your computer as streaming video. Accompanying course reference materials are included with Live Video Webcast program purchases in a downloadable PDF format.
How do I know if a specific title is available in the Live Video Webcast format?
A Live Video Webcast product icon will be listed on the search results and product details pages for each title that is available in this format.
I purchased a Live Video Webcast program, how do I access it?
Log on to your NBI account by click on the [Log On | Sign Up] button at the top-right corner of our website. Once logged into your account, click on the [Products] tab. From the [Products] tab click on the [Upcoming Events] tab where you will see your Live Video Webcast purchases. Select the Live Video Webcast program by clicking on the product title or view details button to navigate to the program launch page. To begin your program, click the [Watch / Listen] button. This will launch a new window to access the Beacon Live Web conference meeting room. You will need the Meeting Room Number and Access Code provided on the Product details page of the event. If the program is accompanied by reference materials, they can be found below the course summary. Click the [Download] materials button to view and download the reference materials PDF. To view detailed program information, click on the Live Video Webcast title or the [View Detail] button to navigate to the product details page.
Can I order a Live Video Webcast course for someone else?
Yes, when ordering online you will be asked to provide the recipient's email address.
Are there any technical requirements for Live Video Webcast programs?
All you need is a computer with access to the internet and the Adobe Flash plug-in (version 9 or higher). Compatible internet browsers include Microsoft Internet Explorer 6 or later, Firefox, Chrome, Safari, with Javascript enabled. To install the free Adobe Flash plug-in on your computer, go to http://get.adobe.com/flashplayer. Note: Chrome users, Adobe's Flash player is built into your browser. Since internet connection speed will affect the quality of the streaming video, we suggest watching your Live Video Webcast on a computer with a high-speed internet connection.
Can I restart the Live Video Webcast if I am disconnected or stop the program during the broadcast?
You can rejoin the live webcast session at any point during the program by following the same steps you used to launch to broadcast (see I purchased a Live Video Webcast program, how do I access it? instructions above). If you continue to have connection problems, please contact us at 800-930-6182
I just finished watching a Live Video Webcast, but my account says it is not complete.
After the completion of a live video webcast, please allow 10 - 15 minutes for attendance verification and processing to complete. Once your attendance has been verified, a [Certificate of Completion | Request Credit], button will be accessible from the webcast details page in your account. If it has been longer than 15 minutes and the [Certificate of Completion | Request Credit], button is still not available please contact us 800-930-6182.
Are Live Video Webcast programs accredited for CLE?
View MCLE Information by State for detailed credit requirements.
How do I receive credit for a Live Video Webcast program?
Listen for the letter codes that you will hear while listening to the program. You will want to jot these letter codes down as your accrediting agency may require these codes as proof of course completion. Once you have completed the program, return to this program page in your online account and click [Certificate of Completion | Request Credit], which will take you to a short questionnaire where you will be asked to supply letter codes if required by your credit agency and request credit. You will also be able to print your certificate of completion at this time. Depending upon your accrediting agency requirements, either we will submit your credits or provide you with the information that you need for self-reporting. Learn about MCLE accreditation for On-Demand audio programs by state. View Continuing Education Credit FAQ.
What is your return/cancellation policy for Live Video Webcast programs?
Learn more about our Satisfaction Guarantee. Please contact Customer Service for further assistance at 800-930-6182.
What are my payment options?
We accept Credit Card (MasterCard, Visa, American Express and Discover), Check or a Purchase Order. Please call our Customer Service Department at 800-930-6182 with any questions.
I purchased a Live Video Webcast program but I am unable to view the broadcast.
Please contact our Customer Service Department at 800-930-6182 so that we can assist you.
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