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MP3 Download Frequently Asked Questions

What is an MP3 Download program? What do I need to view one?

  • An MP3 Download is a downloadable audio file in the Windows Media Audio format (WMV).
  • Although playable on a standard PC, MP3 Download programs are ideal for burning on to a CD, or for uploading to an MP3 Player/iPod to be played on the go.
  • An MP3 Download is audio only, there is no video.

What do I need to view an MP3 Download?

System Requirements

  • Windows 98 or better/Mac OS 9 or better
  • Pentium III or better/or the Mac equivalent
  • Soundcard/Speakers

Software Requirements

  • Media Player that plays the WMA (Windows Media Audio) file type.
    • Windows Media Player
    • Real Player
    • WinAmp

How do I request credit for an MP3 Download program?

Throughout an MP3 Download, you will hear letter codes. When you are finished, return to your online account, and click on the [Certificate of Completion] button for the MP3 Download program. You will request credit at that time. If your accrediting agency requires these codes, you will be asked to provide them for verification purposes. At that point, the system will give you your certificate. Depending upon your accrediting agency requirements, we will submit your credits or will provide you with the information that you need to report on your own.

I clicked on the [Download] button for my MP3 Download and nothing happens.

This could be caused by a number of things...

  • Be sure to wait for the media to finish packaging before clicking on the [Download] button.
  • Try right-clicking on the [Download] button, then select [Save target as…]

For any Questions/Comments please contact our support center using one of the following methods:

I downloaded my MP3 Download program and now I can't find it.

  • This can happen when you download the program and you click on [Open] instead of [Save]. This saves the program in a Temporary Folder marked for future deletion. In this case, the quickest way to find the file is to go back to your account and redownload the MP3 Download, and this time click the [Save] button, to a place of easy retrieval, like the [Desktop], or the [My Documents] folder.
  • Another way to find the file is to do a search for the term (MP3 or Podcast) by clicking on the [Start] menu, then selecting [Search].  Be sure that it is set to search all the Hard Disk Drives on your computer.

My MP3 Download gets cut off in the middle of the program.

The media was not properly encoded. If this happens, please contact our support center using one of the following methods:

The MP3 Download I purchased is several hours long. How do I burn it to a cd?

Our MP3 Download files do not come segmented which can present a challenge when trying to burn a program that is several hours in length. Here is a link to instructions on how to segment large audio files using iTunes 3:

Through iTunes
http://docs.info.apple.com/article.html?artnum=75338

Through Windows Media Player
http://www.wikihow.com/Burn-a-Music-CD-Using-Windows-Media-Player-9
Note: This guide is using Windows Media Player 9, but it should be similar with the later versions.

How do I transfer an MP3 Download to my iPod / MP3 Player?

Please reference the user guide for your specific device. The following example demonstrates transferring a file to an iPod.

    * NOTE: The iTunes program should have come with your iPod.  If you need to install it, you can Download it Here.

    • When you plug your iPod into the Computer the iTunes Program will automatically open.  If it does not, then, open the program directly.



    When you plug your iPod into the Computer the iTunes Program will automatically open. If it does not, then, open the program directly

    • Once in iTunes you will need to import the MP3 Download file into the iTunes Library. Do this by clicking on [File], then [Add File to Library].

      Once in iTunes you will need to import the CLEtoGo (Podcast - MP3) file into the iTunes Library. Do this by clicking on [File], then [Add File to Library].
    • Navigate to the folder that you saved the MP3 Download program to, select the file(s), then click on the [Open] button.


    Navigate to the folder that you saved the CLEtoGo (Podcast - MP3) program to, select the file(s), then click on the [Open] button.

    • When you click on [Open], you will be prompted to convert the original WMA file into ACC format.  Click on [Convert], this is the file format that an iPod plays.


    When you click on [Open], you will be promted to convert the original WMA file into ACC format. Click on [Convert], this is the file format that an iPod plays.

    • Once this process is finished, the program will show in your library like so...


    Once this process is finished, the program will show in your library. The last step is to drag and drop the file into the iPod. This will transfer the song onto the iPod for listening.

    • The last step is to drag and drop the file into the iPod.  This will transfer the program onto the iPod for listening.

 

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