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NBI Satisfaction Guarantee & Cancellation Policy
If you aren't satisfied with a seminar or training resource, call or write us within
60 days of program attendance or product receipt, and we'll make it right.
We understand that plans change. If you find you can no longer attend a program,
please contact Customer Service. We'd be happy to
assist you by transferring your registration to a colleague, setting up a credit
for a different NBI event, or sending you the recording and manual of the event.
If you choose to receive the recording and manual, a $7.95 shipping charge will
If you prefer, you may receive a full refund, less a $20 processing fee, if you
cancel 4 or more business days prior to the seminar. Any cancellation received within
3 business days of the seminar will not be eligible for a cash refund, but may still
take advantage of one of the alternate options listed above.