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  • What is a Live Video Webcast?

    Live Video Webcasts allow you to watch and listen to a live NBI program broadcast on your computer as streaming video. Accompanying course reference materials are included with Live Video Webcast purchases in a downloadable PDF format. Browse a list of upcoming Live Video Webcasts.

  • How late can I register for a Live Video Webcast?

    You may register right up to the Live Video Webcast start time.  However, early registration is recommended. Please call our Customer Service Department at 800-930-6182 with any questions.

  • Are multiple attendee discounts available?

    Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives $10 off their total tuition.

  • Can I purchase a Live Video Webcast for someone else?

    Yes, when registering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • What are my payment options?

    We accept Credit Card (MasterCard, Visa, American Express and Discover), Check or a Purchase Order. Please call our Customer Service Department at 800-930-6182 with any questions.

  • Is hardship tuition assistance available for Illinois, New Jersey and New York attorneys?

    Yes, please submit a request in writing to our Tuition Discount Committee via email to customerservice@nbi-sems.com.

  • Will I receive confirmation of my registration?

    Yes, you will receive a detailed confirmation email.

  • Are there any technical requirements for Live Video Webcasts?

    You need a computer with access to the internet and the Adobe Flash plug-in (version 9 or higher). Compatible internet browsers include Microsoft Internet Explorer 6 or later, Firefox, Chrome, Safari, with Javascript enabled. To install the free Adobe Flash plug-in on your computer, go to http://get.adobe.com/flashplayer. Note: Chrome users, Adobe's Flash player is built into your browser. Since internet connection speed will affect the quality of the streaming video, we suggest watching your Live Video Webcast on a computer with a high-speed internet connection.

    Live Video Webcasts are currently not supported on mobile devices. Please plan to view your program on a desktop or laptop computer.

  • Can I record the Live Video Webcast?

    No. We ask that you do not record the program. A recording will be made available for sale.

  • Can multiple people watch the Live Video Webcast?

    While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of viewers at each connection.

  • Are Live Video Webcasts accredited for CLE?

    Accreditation varies by state. View MCLE Information by State for detailed credit requirements.

  • I purchased a Live Video Webcast, how do I access it?

    Click the My Account button at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, navigate to the Upcoming Events section where you will see your Live Video Webcast purchases. Select the Live Video Webcast by clicking on the product title or the [View Detail] button to navigate to the program launch page. To begin your program, click the media player [Watch / Listen Now] button on the right side of your screen (available approximately 10 minutes prior to the program start time). This will launch a new window placing you directly in the conference meeting room. If the program is accompanied by reference materials, they can be found below the course summary on the left hand side of the screen. Click the [Download] materials button to view and download the reference materials PDF.

  • Can I restart the Live Video Webcast if I am disconnected or stop the program during the broadcast?

    You can rejoin the Live Video Webcast session at any point during the program by following the same steps you used to access the broadcast. If you continue to have connection problems, please contact us at 877-624-7707.

  • I purchased a Live Video Webcast but I am unable to view the broadcast.

    Please contact our Customer Service Department at 877-624-7707.

  • How do I receive continuing education credit for a Live Video Webcast?

    Watch for the letter codes that you will see while viewing the program. You will want to jot these letter codes down as your accrediting agency may require these codes as proof of course completion. Once you have completed the program, return to the program page in your online account and click [Certificate of Completion | Request Credit], which will take you to a short questionnaire where you will be asked to complete a program evaluation, supply letter codes if required by your credit agency and request credit. Depending upon your accrediting agency requirements, either we will submit your credits or provide you with the information that you need for self-reporting. View Continuing Education Credit FAQs.

  • What if I need to cancel my registration?

    We understand that plans change. If you find you can no longer attend a program please contact Customer Service. We'd be happy to assist you by transferring your registration to a colleague, setting up a credit for a different NBI event, or sending you the manual and video recording of the event. View Returns & Cancellations for our full cancellation policy.

  • I just finished watching a Live Video Webcast, but my account says it is not complete.

    After the completion of a Live Video Webcast, please allow up to 60 minutes for attendance verification and processing to complete. Once your attendance has been verified, a [Certificate of Completion | Request Credit], button will be accessible from the webcast details page in your account. If it has been longer than 60 minutes and the [Certificate of Completion | Request Credit], button is still not available please contact us 877-624-7707.

  • How do I become a speaker?

    Contact us at:

    Phone: 800-777-8707
    Email: speakerinfo@nbi-sems.com

  • How do I submit a topic I am interested in seeing presented?

    Contact Customer Service at 800-777-8707 or
    Email: customerservice@nbi-sems.com