An on-the-job injury can be costly, both in terms of money as well as morale and productivity. Ultimately, all parties want to try and get back to status quo as quickly and painlessly as possible. Unfortunately, these claims often cause disagreement and contention, which rarely leads to a mutually advantageous conclusion. How can you avoid all the conflict and achieve the results your client deserves?

Learn a whole new slant on workers' compensation resolution – right from the convenience of your desk. This guide will help you to learn a more cooperative approach to claims that paves the way for a more satisfactory outcome – for all the parties involved. At your fingertips, you'll have valuable tips for carefully choosing new clients, building solid cases from the ground up and smoothly transitioning into a case that's already in progress. You'll also learn proven techniques for troubleshooting factors that are beyond your control and taking corrective steps if your case is being undermined. Present your case persuasively at the hearing and be prepared to factor in some of the hot topics in workers' compensation that may affect your next case. Order today and increase your odds for success.

1. Working With New Clients - Do's and Don'ts for Both Sides
2. Building a Case From the Ground Up
3. Getting Up to Speed With the Case in Progress
4. How to Smooth the Process for Both Sides - Practical Tips and Tactics
5. Controlling Issues That Could Damage or Destroy Your Case
6. What to Do When Your Case is Undermined
7. Ethics
8. The Hearing
9. Hot Topics

1. WORKING WITH NEW CLIENTS - DO'S AND DON'TS FOR BOTH SIDES
   9:00 - 9:45, Kathryn Kunkler
   1. What to Look for and What to Avoid in a New Client
   2. Obtaining all the Information You Need
   3. Providing Your Client With all the Information They Need
   4. What Does the Client Want and Can You Deliver It?
2. BUILDING A CASE FROM THE GROUND UP
   9:45 - 10:30, Kathryn Kunkler
   1. Issues to Review
   2. Obtaining Medical Documentation
   3. Communication - Keeping Both Sides Informed
   4. Choosing Your Battles Wisely
   5. Wage Calculations - Hidden Gold Mines or Curses?
   6. Light Duty Job Offers - Issues and Tactics
3. GETTING UP TO SPEED WITH THE CASE IN PROGRESS
   10:45 - 11:15, Robert A. Silber
   1. Missing Information - What, if Anything, is Missing? Is it Obtainable? Is it Fixable?
   2. Can You Improve Your Client's Current Position?
   3. Cost Containment Techniques
4. HOW TO SMOOTH THE PROCESS FOR BOTH SIDES - PRACTICAL TIPS AND TACTICS
   11:15 - 12:00, Robert A. Silber
   1. Getting the Worker Back to a Productive Life
   2. Maximizing Success in Motions for Additional Conditions
   3. Keeping Treatment Authorized and Effective
   4. Getting Bills Paid
5. CONTROLLING ISSUES THAT COULD DAMAGE OR DESTROY YOUR CASE
   1:00 - 1:30, James W. Armstrong and Sherry Davies
   1. Intervening Events
   2. Career Ending Injuries
   3. Out of Control Medical Providers
6. WHAT TO DO WHEN YOUR CASE IS UNDERMINED
   1:30 - 1:45, James W. Armstrong and Sherry Davies
   1. Fraud - The Kiss of Death
   2. The Unreasonable Client
7. ETHICS
   1:45 - 2:45, James W. Armstrong and Sherry Davies
8. THE HEARING
   3:00 - 3:30, James W. Armstrong and Sherry Davies
   1. What Commissioners Want
   2. Effective Presentation of Evidence
   3. The Key to Building and Winning Your Case
9. HOT TOPICS
   3:30 - 4:30, James W. Armstrong and Sherry Davies
   1. Voluntary Abandonment
   2. Drug Testing and Effect on Claims
   3. Zone of Employment - Coming and Going Rules
   4. Subrogation
   5. Settlements
   6. Medicare Set-Aside Arrangements

JAMES W. ARMSTRONG is the sole practitioner of Armstrong Law Offices in Kent, where he concentrates his practice on workers' compensation and Social Security disability law. Prior to earning his B.A. degree in Political Science from Western Washington University and his J.D. degree from Seattle University School of Law; he served in the United States Marine Corps, where he was a member of the United States Marine Band, Hawaii. He is the current president of the Loren Miller Bar Association and an eagle member of the Washington State Administration for Justice.

SHERRY DAVIES is a partner and shareholder in the law firm of Vandeberg Johnson & Gandara. Prior to joining Vandeberg Johnson & Gandara, Ms. Davies was a partner at Reinisch, Weier & Mackenzie. She was also a paralegal employed by the Attorney General's Office for eight years. Ms. Davies practices in the areas of self-insured and state fund employer advice, representation concerning workers' compensation, industrial insurance and employer services. She is a member of the Washington State Bar Association, American Bar Association, Tacoma-Pierce County Bar Association, Washington Self-Insurers Association and Professionals in Workers' Compensation. She also serves on the Washington Self-Insurers Association Legislative Committee. Ms. Davies earned her B.A. degree from Central Washington University and her J.D. degree from Seattle University.

KATHRYN KUNKLER is an attorney in the law firm of Keehn Kunkler, PLLC. Her practice focuses on workers' compensation defense, where she represents self-insured employers in the state of Washington, as well as area state fund employers. Ms. Kunkler has been involved in the organization and presentation of educational conferences for the professionals in workers' compensation. She earned her B.A. degree from Washington State University and her J.D. degree from the University of Oregon. Ms. Kunkler is a member of the Washington State Bar Association, the Professionals in Workers' Compensation (board of directors and secretary) and the Washington Self-Insured Association.

ROBERT A. SILBER is a primary trial attorney with Foster Law Office PC, where he represents injured workers in administrative appeals before the Board of Industrial Insurance Appeals and at Superior Court. In addition to his litigation work, Mr. Silber manages a large number of ongoing claims at the department level. He earned his B.A. degree in Political Science from the University of California at Santa Cruz, his masters degree in East European Studies from Indiana University and his J.D. degree from DePaul University in Chicago. Mr. Silber is in good standing with the Washington State Bar Association and the Washington State Association for Justice. He regularly speaks at conferences on topics related to workers' compensation.

Please refer to Continuing Education Credit FAQ for general information about seeking credit for your participation in one of our continuing education programs.

Additionally, our team of credit specialists are here to answer your specific credit-related questions weekdays 7am - 5pm Central:

Phone: 866-240-1890

Email: credit@nbi-sems.com