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Live Video Webcast

Secrets to Negotiating Insurance Claims Successfully

Video Webcast

Date:

Monday, October 23, 2017

Product ID#:

76806ER

Time:

Eastern: 10:00 am-5:00 pm
Central: 9:00 am-4:00 pm
Mountain: 8:00 am-3:00 pm
Pacific: 7:00 am-2:00 pm

$339.00

$329 / Each Additional

Includes Downloadable Course Book

Credit Information

Choose State:



Continuing Legal Education

  • AR CLE - 6.00

Program Description

Get More Out of Every Claim by Tapping Into the Insights of Veteran Attorneys

Most insurance adjusters are successful negotiators who know how to minimize the value of a claim. How do your negotiating skills stack up? Do you know how to deftly counter tricky adjuster arguments and tactics? In this program, seasoned attorneys will help you better understand what goes on behind the scenes of insurance claims and teach you real-world strategies for maximizing claim value. Refine your skills - register today!

  • Discover what factors matter most to adjusters when determining the value of a claim.
  • Explore how first vs. third party claims are handled.
  • Learn how to make your demand letters stand out from the many others insurance companies receive.
  • Delve into the various negotiation styles and tactics adjusters use to pay claimants less.
  • Obtain creative tips and tactics for maximizing client compensation and satisfaction.
  • Recognize mistakes attorneys make that insurance companies love to exploit.
  • Spot insurer misconduct and know what legal remedies are available to claimants.

Who Should Attend

This program is designed for attorneys. Paralegals may also benefit.

Course Content

  1. How Insurance Companies Evaluate Claims: Insider Insights
  2. What the Perfect Demand Looks Like
  3. Negotiation Styles and Techniques Used by Insurance Companies
  4. Creative Negotiating Tactics to Get What You Want
  5. How to Not Leave Money on the Negotiating Table: Mistakes to Avoid
  6. When Insurers Cross the Line
  7. Maintaining an Ethical Practice

Continuing Education Credit


Continuing Legal Education

Credit Hrs State
CLE 6.00 -  AK*
CLE 6.00 -  AL*
CLE 6.00 -  AR*
CLE 6.00 -  AZ*
CLE 6.00 -  CA*
CLE 7.00 -  CO*
CLE 6.00 -  CT*
CLE 6.00 -  DE*
CLE 7.00 -  FL*
CLE 6.00 -  GA*
CLE 6.00 -  HI*
CLE 6.00 -  IA*
CLE 6.00 -  ID*
CLE 6.00 -  IL*
CLE 6.00 -  IN*
CLE 7.00 -  KS*
CLE 6.00 -  KY*
CLE 6.00 -  LA*
CLE 6.00 -  ME*
CLE 6.00 -  MN*
CLE 7.20 -  MO*
CLE 6.00 -  MP*
CLE 6.00 -  MS*
CLE 6.00 -  MT*
CLE 6.00 -  NC*
CLE 6.00 -  ND*
CLE 6.00 -  NE*
CLE 6.00 -  NH*
CLE 7.20 -  NJ*
CLE 6.00 -  NM*
CLE 6.00 -  NV*
CLE 7.00 -  NY*
CLE 6.00 -  OH*
CLE 7.00 -  OK*
CLE 6.00 -  OR
CLE 6.00 -  PA*
CLE 7.00 -  RI*
CLE 6.00 -  SC*
CLE 6.00 -  TN*
CLE 6.00 -  TX*
CLE 6.00 -  UT*
CLE 6.00 -  VA*
CLE 6.00 -  VT*
CLE 6.00 -  WA*
CLE 7.00 -  WI*
CLE 7.20 -  WV*
CLE 6.00 -  WY*

* denotes specialty credits

Agenda / Content Covered

All times are shown in Eastern time

  1. How Insurance Companies Evaluate Claims: Insider Insights
    10:00 - 10:45, Scott R. Halloin
    1. What Insurers Are Looking For
    2. Factors Adjusters Consider (and Which Matter Most)
    3. Claim Valuation Software
    4. First Party vs. Third Party Claims
    5. Setting Reserves to Pay Claims
    6. How to Get the Reserve Set as High as Possible
  2. What the Perfect Demand Looks Like
    10:45 - 11:15, Charles D. Schmidt
    1. Finding Policy Limits
    2. Coming to the Perfect Number for Your Demand
    3. Buzzwords and Language That Strikes the Proper Tone
    4. Making Your Demand Letters Stand Out
    5. Helping Develop the Damages Claimed
  3. Negotiation Styles and Techniques Used by Insurance Companies
    11:30 - 12:15, Charles D. Schmidt
    1. Types of Insurers, Adjusters and Their Negotiating Styles
    2. Understanding What Motivates Adjusters
    3. Common Adjuster Arguments, Tactics and Ways to Counter Them
    4. Dealing with Aggressive/Difficult Adjusters
    5. Finding the Adjuster's Settlement Authority
    6. Going Beyond the Adjuster's Settlement Authority
  4. Creative Negotiating Tactics to Get What You Want
    12:15 - 1:15, Robert J. Kasieta
    1. Building Rapport with Adjusters
    2. Practical Tips for Building Leverage
    3. Finding a Negotiating Style That Works
    4. Sophisticated Negotiation Tactics
    5. Addressing the Weak Points of Your Case
    6. The Art of Bargaining
    7. Dealing with Impasse: Restarting Stalled Negotiations
    8. Making the Most of Mediation and Arbitration
  5. How to Not Leave Money on the Negotiating Table: Mistakes to Avoid
    1:45 - 2:15, Robert J. Kasieta
  6. When Insurers Cross the Line
    2:15 - 3:45, Robert J. Kasieta
    1. What Adjusters Do vs. Don't Have a Right to Receive
    2. Lack of Insurer Information and Cooperation
    3. Reservation of Rights Letter Requirements
    4. Examinations Under Oath
    5. The Insurer's Use of Experts
    6. Key Signs of Misconduct
    7. Bad Faith Conduct: How Bad is Bad Enough?
  7. Maintaining an Ethical Practice
    4:00 - 5:00, Scott R. Halloin
    1. Attorneys' Fees
    2. Preserving Confidentiality
    3. Avoiding Conflicts of Interest
    4. Negotiating Ethically

SCOTT R. HALLOIN is a partner with Halloin Murdock S.C. He is one of the most experienced construction attorneys in Wisconsin, as recently recognized in M Magazine. Mr. Halloin also is the author of the Wisconsin section of the American Bar Association’s seminal industry treatise, Construction Law. He has logged thousands of hours of in-trial experience and hundreds of motions and witness examinations in construction related cases and arbitrations, and related insurance claim concerns. Mr. Halloin was one of the first, and remains one of a select handful of lawyers in the Midwest, to practice in a narrow subset of commercial and residential construction and real estate litigation concerning toxigenic mold issues, and pioneered the development of the continuous trigger theory, and developed the means and methods of navigating property damage exclusions. Mr. Halloin earned his J.D. degree from Northwestern University School of Law.

ROBERT J. KASIETA is the founder of Kasieta Legal Group, LLC, in Madison, Wisconsin. He is a certified civil pretrial and trial specialist by the National Board of Trial Advocates. Mr. Kasieta practices in civil litigation, with an emphasis on plaintiff personal injury and employment cases, as well as commercial litigation. He has written and taught extensively in the areas of trial practice, personal injury law and insurance law, and is an instructor of trial practice at the University of Wisconsin Law School. Mr. Kasieta is admitted to practice before the U.S. Supreme Court, as well as the U.S. Court of Appeals for the Eleventh Circuit, U.S. Court of Appeals for the Seventh Circuit, and all Wisconsin courts. He is a member of the Dane County Bar Association, State Bar of Wisconsin, and the American Association for Justice. Mr. Kasieta earned his B.S. degree, summa cum laude, from Northern Michigan University and his J.D. degree from Marquette Law School.

CHARLES D. SCHMIDT is of counsel with Halloin Murdock S.C. His practice focuses on complex insurance recovery, exclusively on behalf of policyholders, and construction and business litigation. Mr. Schmidt attended Marquette University Law School, where he served as an editor for the Marquette Law Review, earned several academic honors, including multiple honors for legal writing, and graduated in the top 10% of his class. He subsequently honed his legal skills serving as a law clerk at the Wisconsin Supreme Court, a litigation and appellate lawyer at some of Wisconsin’s preeminent litigation firms, and amicus counsel for Wisconsin’s largest voluntary bar organization. Mr. Schmidt successfully has represented individuals and businesses, from sole proprietors to Fortune 100 corporations, in matters valued from less than $10,000 to more than $100,000,000 - a record reflected in numerous published decisions. As a result, he has become a go-to resource for novel and complex issues of state, federal and foreign law, and has earned several professional honors, including repeated recognition by M Magazine as a Leading Lawyer.

Please refer to Continuing Education Credit FAQ for general information about seeking credit for your participation in one of our continuing education programs.

Additionally, our team of credit specialists are here to answer your specific credit-related questions weekdays 7am - 5pm Central:

Phone: 866-240-1890

Email: credit@nbi-sems.com


Accreditation Details

Continuing Legal Education

AK CLE: 6.00 Including - Ethics: 1.00
Alaska Bar members may claim credit for attending CLE programs that have been accredited by other mandatory CLE jurisdictions. This program may qualify for up to 6.0 hours of credit, which includes 5.0 hours of VCLE credit under the voluntary CLE Rule of the Alaska Bar Association and 1.0 hours of MECLE ethics under the mandatory ethics continuing legal education CLE Rule.


AL CLE: 6.00 Including - Ethics: 1.00
This course or a portion thereof has been approved by the Alabama State Bar Mandatory Continuing Legal Education Commission for a maximum of 6.0 credit hours, including 1.0 ethics credits.


AR CLE: 6.00 Including - Ethics: 1.00
NBI, Inc. is an accredited sponsor in the state of Arkansas. This program is approved for 6.0 hours of continuing legal education credit, including 1.0 hour of ethics, consistent with the rules and regulations of the Arkansas Supreme Court of Professional Programs.


AZ CLE: 6.00 Including - Ethics: 1.00
The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 6.0 hours toward your annual MCLE requirement for the State of Arizona, including 1.0 hour of professional responsibility.


CA CLE: 6.00 Including - Ethics: 1.00
This activity has been approved for Minimum Continuing Legal Education credit by the State Bar of California in the amount of 6.0 hours, of which 1.0 hour will apply to legal ethics. NBI, Inc. certifies this activity conforms to the standards for approved education activities prescribed by the rules and regulations of the State Bar of California governing minimum continuing legal education. NBI, Inc. is a State Bar of California approved MCLE provider - #53.


CO CLE: 7.00 Including - Ethics: 1.20
This program may qualify for up to 7.0 hours of self-study general Colorado Continuing Legal Education Credit, including 1.2 ethics credit.


CT CLE: 6.00 Including - Ethics: 1.00
Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. It is the opinion of NBI, Inc. that this activity qualifies for up to 6.0 hours toward your annual CLE requirement in Connecticut, including 1.0 hour(s) of ethics/professionalism.


DE CLE: 6.00 Including - Ethics: 1.00
NBI, Inc. is an accredited sponsor of the Delaware Commission on Continuing Legal Education and recommends this program for 6.0 hours of eCLE credit, including 1.0 hour of enhanced ethics. No more than 12.0 hours of eCLE credit may be earned during a reporting period.


FL CLE: 7.00 Including - Civil Trial: 7.00, Ethics: 1.00
Approved by The Florida Bar for a maximum of 7.0 general hours of CLER credit including 1.0 hour of ethics. Certifications: 7.0-Civil Trial


GA CLE: 6.00 Including - Ethics: 1.00
This program is approved by the Georgia Commission on Continuing Lawyer Competency. This program may qualify for up to 6.0 hours of distance learning continuing legal education credit with the Georgia Commission on Continuing Lawyer Competency, which includes 1.0 hour of distance learning ethical considerations.


HI CLE: 6.00 Including - Ethics: 1.00
NBI, Inc. is an Accredited Provider with the Hawaii State Board of Continuing Legal Education. This alternative format activity has been approved for up to 6.0 hours of credit for the state of Hawaii, which includes 1.0 hour of ethics or professional responsibility education.


IA CLE: 6.00 Including - Ethics: 1.00
"Secrets to Negotiating Insurance Claims Successfully" is an accredited program under the regulations of the Iowa Supreme Court Commission on Continuing Legal Education. It is planned that this program will provide a maximum of 6.0 hours of regular credit toward the mandatory continuing legal education requirements under the Iowa rule, including 1.0 hour of ethics credit.


ID CLE: 6.00 Including - Ethics: 1.00
Approved for 6.0 hours of continuing legal education credit in the state of Idaho, which includes 1.0 ethics credit.


IL CLE: 6.00 Including - Ethics: 1.00
This program has been approved by the Illinois MCLE Board for 6.0 hours of CLE credit, which includes approval for 1.0 hour of legal ethics CLE credit by the Illinois Supreme Court Commission on Professionalism.


IN CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Indiana Commission for Continuing Legal Education. Participating attorneys are eligible to receive up to 6.0 hours of distance education, which includes 1.0 hour of ethics. Newly admitted attorneys may receive up to 6.0 hours of new attorney CLE. No more than 9.0 hours of distance education CLE credit may be earned during a reporting period, and there is no carry over of excess distance education hours.


KS CLE: 7.00 Including - Ethics: 1.00
Approved by the Kansas Continuing Legal Education Commission for 7.0 hours of continuing legal education credit, which includes 1.0 hour of ethics and professionalism credit.


KY CLE: 6.00 Including - Ethics: 1.00
This activity has been approved by the Kentucky Bar Association Continuing Legal Education Commission for a maximum of 6.0 credits, of which 1.0 hour relates to ethical considerations.


LA CLE: 6.00 Including - Ethics: 1.00
This course or a portion thereof has been approved by the Mandatory Continuing Legal Education Committee of the Louisiana Supreme Court. This program may qualify for up to 6.0 hours (based on a 60-minute credit hour) of self-study credit, of which 1.0 hour will apply to self-study ethics credit. No more than 4.0 hours of distance learning CLE credit may be earned during a reporting period.


ME CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the State of Maine Board of Overseers of the Bar. Lawyers who complete this course shall receive 6.0 hours of CLE credit including 1.0 ethics hours under M. Bar R. 12.


MN CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Minnesota Board of Continuing Legal Education for 6.0 hours of credit, including 1.0 hour of ethics.


MO CLE: 7.20 Including - Ethics: 1.20
NBI, Inc. is an accredited sponsor with Missouri Minimum Continuing Legal Education. This program qualifies for 7.2 hours of CLE credit, which includes 1.2 hour of ethics, professionalism or malpractice prevention credit.


MP CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Commonwealth of the Northern Mariana Islands. Lawyers who complete this course shall receive 6.0 hours of CLE credit including 1.0 ethics hours.


MS CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Mississippi Commission on Continuing Legal Education for a maximum of 6.0 hours of on-line credit, which includes 1.0 hour of ethics. No more than 6.0 hours of on-line CLE credit may be earned during a reporting period.


MT CLE: 6.00 Including - Ethics: 1.00
Approved for 6.0 hours of CLE credit by the Montana Commission on Continuing Legal Education, including 1.0 hour of ethics.


NC CLE: 6.00 Including - Ethics: 1.00
NBI, Inc. is an accredited sponsor with the North Carolina State Board of Continuing Legal Education. Attendance of this program will result in 6.0 hours of CLE credit, including 1.0 ethics.


ND CLE: 6.00 Including - Ethics: 1.00
This program has been approved by the North Dakota Commission for Continuing Legal Education for 6.0 hours of CLE credit, including 1.0 hour of ethics credit.


NE CLE: 6.00 Including - Ethics: 1.00
NBI, Inc. is an accredited CLE sponsor in the state of Nebraska. This activity has been approved for up to 6.0 distance learning CLE credits, including 1.0 hour of professional responsibility credit. No more than 5.0 hours of distance learning CLE credit may be earned during a reporting period.


NH CLE: 6.00 Including - Ethics: 1.00
NHMCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. NBI, Inc. believes this course meets the requirements of NH Supreme Court Rule 53 toward the annual NHMCLE requirement.


NJ CLE: 7.20 Including - Ethics: 1.20
This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 7.2 hours of alternative format CLE credit. Of these, 1.2 qualify as hours of alternative learning format credit for ethics/professionalism. No more than 12.0 hours of alternative learning format CLE credit may be earned during a reporting period.


NM CLE: 6.00 Including - Ethics: 1.00
This program has been approved by the New Mexico Minimum Continuing Legal Education for 6.0 hours of credit, including 1.0 hour of ethics.


NV CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Nevada Board of Continuing Legal Education. This program may qualify for up to 6.0 hours of alternative format CLE credits by the Nevada Board of Continuing Legal Education, which includes 1.0 hour of alternative format ethical considerations.


NY CLE: 7.00 Including - Areas of Professional Practice: 6.00, Ethics: 1.00
This course has been approved in accordance with the requirements of the New York State Continuing Legal Education Board for a maximum of 7.0 credit hours. 6.0 hours can be applied to the Areas of Professional Practice requirement and 1.0 hour can be applied toward the ethics and professionalism requirement. This nontraditional format program is appropriate for experienced attorneys.


OH CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Ohio Supreme Court Commission on Continuing Legal Education for up to 6.0 self-study CLE credit hours, including 1.0 hour of attorney professional conduct instruction. No more than 12.0 hours of approved self-study CLE credit may be earned for a biennial reporting period.


OK CLE: 7.00 Including - Ethics: 1.00
This course has been approved by the Oklahoma Bar Association Mandatory Continuing Legal Education Commission for 7.0 hours of CLE credit, which includes 1.0 hour of legal ethics.


OR CLE: 6.00
NBI, Inc. is an approved sponsor with the Oregon MCLE. This program is approved for 6.0 hours of general continuing legal education credit. Ethics is pending.


PA CLE: 6.00 Including - Ethics: 1.00
This program has been approved by the Pennsylvania Continuing Legal Education Board. This program may qualify for up to 6.0 hours of distance learning credit, including 5.0 hours of substantive law, practice and procedure CLE credit and 1.0 hour of ethics, professionalism or substance abuse distance learning CLE credit. No more than 6.0 hours of distance learning CLE credit may be earned during a reporting period.


RI CLE: 7.00 Including - Ethics: 1.00
National Business Institute is an accredited sponsor with the Rhode Island MCLE Commission. This program is approved for 7.0 hours of CLE credit in Rhode Island, including 1.0 of ethics.


SC CLE: 6.00 Including - Ethics: 1.00
This course is accredited by the South Carolina Commission on Continuing Legal Education and Specialization for 6.0 hours, of which 1.0 hour relates to ethical considerations.


TN CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Tennessee Commission on Continuing Legal Education for a maximum of 6.0 hours of Distance Learning credit, including 1.0 hour of ethics.


TX CLE: 6.00 Including - Ethics: 1.00
This course is accredited for Minimum Continuing Legal Education credit by the State Bar of Texas Committee on MCLE in the amount of 6.0 credit hours, of which 1.0 credit hour will apply to legal ethics/professional responsibility credit. Hours in attendance at National Business Institute CLE seminars may be applied to the minimum Judicial Education requirement.


UT CLE: 6.00 Including - Ethics: 1.00
National Business Institute is an approved "presumptive provider" with the Utah State Board of Continuing Legal Education. This program may qualify for up to 6.0 hours of self-study CLE credit for Utah attorneys, which includes 1.0 hour of ethical considerations.


VA CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Virginia Mandatory Continuing Legal Education Board for 6.0 hours of credit, which includes 1.0 hour of ethics.


VT CLE: 6.00 Including - Ethics: 1.00
This course has been approved by the Vermont Board of Mandatory Continuing Legal Education for 6.0 hours of credit, including 1.0 hour of ethics.


WA CLE: 6.00 Including - Ethics: 1.00
Approved for 6.0 hours of Washington continuing legal education credit, which includes 5.0 hours of Law and Legal Procedure and 1.0 hour of ethics.


WI CLE: 7.00 Including - Ethics: 1.00
Approved for 7.0 hours of CLE credit by the Board of Bar Examiners, including 1.0 hour of ethics and professional responsibility (EPR) credit.


WV CLE: 7.20 Including - Ethics: 1.20
This program may qualify for up to 7.2 hours of self-study credit, which includes 1.2 hour of self-study ethics credit, under the West Virginia Rules for Mandatory Continuing Legal Education. No more than 12.0 hours of self-study CLE credit may be earned during a reporting period.


WY CLE: 6.00 Including - Ethics: 1.00
The Wyoming State Board of Continuing Legal Education has granted 6.0 hours of Continuing Legal Education Credit, including 1.0 hour of ethics.


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